Ofcom plans ban on locked smartphones, will force networks to make switching easier

Ofcom has outlined plans to make switching mobile phone providers easier. It wants to place a complete ban on networks locking handsets and then requiring a complicated or, even, costly process to unlock them again.

The UK communications regulator claims that "nearly half" of customers find it difficult to get their phones unlocked when wanting to move providers. Often having to wait long delays before getting a code to unlock his or her device.

Some networks even charge up to £10 for the service.

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Ofcom claims that networks that still sell locked mobile phones include EE/BT, Vodafone and Tesco Mobile. We have also ourselves experienced difficulties getting phones acquired from Carphone Warehouse unlocked afterwards.

Ofcom has cited Three, O2, Sky Mobile and Virgin Mobile as currently selling unrestricted, unlocked smartphones.

At present, the new ruling is under consultation and there is no indication when they might be enforced. We have reached out to many of the UK networks, especially those affected, for statements and will update with any comments we receive.

Ofcom is also proposing new rules for broadband providers to make it easier for customers to switch, plus the possibility for British Sign Language users to make 999 calls over video calling, with interpreters placed in emergency call centres.

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